Privacy Policy

PRIVACY POLICY

Effective Date: 20-05-2025

Welcome to Teena (“we,” “our,” or “us”). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide to us when you visit or make a purchase from our website https://teenacompany.com. This policy is in accordance with Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

By using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

When you interact with our website, we collect various types of information to provide you with a seamless and secure shopping experience. This includes:

  • Personal Information

When you register on our website, place an order, subscribe to a newsletter, or contact customer support, we may collect personal information such as your full name, email address, phone number, billing and shipping address, and payment details. This information is used to fulfill your orders, provide support, and send you necessary updates about your transactions.

  • Technical Information

We automatically collect technical data about your visit through cookies, server logs, and similar technologies. This includes your IP address, browser type, device information, time zone, and the pages you visited. This information helps us improve website performance, enhance security, and understand usage trends.

  • Usage Data

We collect data about how you use the website, such as pages viewed, items clicked, time spent on pages, and your browsing history. This allows us to personalize your experience and improve our services based on user behavior.

                                                                                    

  1. How We Use Your Information

The information we collect is used solely for purposes that enable us to operate effectively and provide you with the best possible service. We use your personal information to process transactions, deliver orders, communicate updates, manage customer service requests, handle returns or refunds, and send promotional content if you have opted in to receive it. We may also use your information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer experience.

 

  1. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers and business partners who help us operate our website and fulfill our services. This includes payment processors, courier and logistics companies, hosting providers, and customer service platforms. These third parties are contractually obligated to protect your information and use it only to perform their designated services. We may also disclose your information to government authorities or law enforcement agencies when required by law or legal proceedings.

  1. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include the use of encryption protocols, firewalls, secure servers, and regular security audits. Access to your data is restricted to authorized personnel only, and all sensitive data such as payment details are processed through secure and compliant third-party systems.

 

  1. Your Rights Under Indian Law

You have certain rights regarding your personal information under applicable Indian data protection laws. These include the right to access the data we hold about you, the right to request correction of inaccurate information, the right to withdraw your consent for data processing at any time, and the right to request deletion of your personal data subject to legal and contractual obligations. To exercise these rights, you may contact us using the contact details provided at the end of this policy.

 

  1. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the processing of orders, providing customer support, meeting legal and accounting requirements, and resolving disputes. Once your data is no longer needed for these purposes, we securely delete or anonymize it.

 

  1. Children’s Privacy

Our website is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have unintentionally collected personal information from a minor, we will take immediate steps to delete such information from our records.

 

  1. Third-Party Links

Our website may contain links to other websites or services that are not operated by us. Please note that this Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any external sites you visit, as we are not responsible for their practices or content.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

  1. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact us using the details below:

Teena

Email: sales@teenacompany.com

Phone: 00919745301042

Address: Artech rio..kummanam..thazhathangady.. Kottayam.. Kerala